Moving house - FAQs about energy connections answered

It doesn't matter if you're moving out of home for the first time or are a seasoned mover; you'll need to connect and disconnect your utilities. After all, you don't want to have a cold shower on the first night in your new home!

When should I disconnect the power?

If you're moving from one house to another, you'll need to disconnect your utilities, with your current energy provider responsible for disconnecting your utilities when you move. Call them and organise the disconnection for the day after you move out. Giving at least a week's notice will avoid any hassles.

Do I have to be home for an electricity connection?

For all states except Queensland and NSW, you don't need to be home to get your electricity connected! Just turn off the electricity supply at the main switchboard before going to work or school drop off so the technician can connect the electricity whether you're there or not.

Live in Queensland or New South Wales?

In some instances, you may need to be at home to get electricity connected. It's important never to attempt to turn off the power yourself – wait for the technician.

When I move, can I change energy providers?

Moving house makes an excellent excuse for a fresh start, which could mean it's the perfect time to switch energy providers. Just choose an energy plan, and let us know your new address and the date you're moving in. We'll work to make sure you're connected the day you move in. 
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Can I organise an urgent electricity connection?

Sometimes, in all the rush of moving the energy can slip your mind. Book your move online using our form for either new or existing customers before 1 pm Monday to Friday, and we'll be able to connect your power the next business day.

If you're moving into a rental property, it will likely already have utilities connected. That doesn't mean you shouldn't shop around though - contact us to make sure you're getting the best deal. Ensure you get connected with your preferred provider before move-in day, so you're not left in the dark.
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Connecting new builds

If you're moving into a new build, utilities can take 10 to 20 days to connect if a new meter installation is required. Check with your builder that the electricity and gas meters are installed or will be installed by the time you move in.

What if I'm moving on the weekend?

Electricity connections typically happen on a weekday, so we suggest planning your move-in date to the closet working day to the day you'll actually move in. You can organise your move Monday to Friday (excluding public holidays) before 1 pm for the next business day's utility connections. Moving house is stressful enough, so it's better to be safe than sorry.